Terms and Conditions

 

Your Alderwood Advantage Vacation Exchange Membership includes a timeshare exchange benefit called Alderwood Advantage Vacation Exchange.  Alderwood Advantage Vacation Exchange is governed by the terms and conditions outlined below. You must be a timeshare (resort week or points) Owner to receive and utilize this exchange benefit. Your Ownership Plan may have further terms and conditions in addition to the below, but it will not modify or override any of the following terms and conditions.

 

In order for a Resort Week Owner to participate in the Alderwood Advantage Vacation Exchange, the following conditions must be met: (i) The Resort Week Owner must not be in default under their purchase contract or membership agreement with their respective Resort or Timeshare Plan and be current on all annual maintenance fees, assessments, dues, taxes, and other charges relating to their ownership/membership.  (ii) The Resort where Resort Week is located must be operated in a commercially reasonable fashion with minimum standards as determined by Alderwood Advantage Vacation Exchange in its sole discretion; and (iii) The Resort Week Owner must have the sole ownership and/or use rights in the Deposited Week at the time the Exchange is confirmed.

 

Use of Deposited Inventory

Participation in the Exchange Program is for personal, non-commercial purposes only.  The commercial use, including without limitation the auction, rental or sale of Resort Weeks obtained through the Alderwood Advantage Vacation Exchange, whether by Exchange, Bonus Time or Additional Benefits is strictly prohibited.  However, exchanging Alderwood Advantage Members may assign their Resort Weeks to Guests as set forth in this document.

 

The only Person who may make an Exchange Request or receive a Confirmed Exchange, with respect to a Deposited Week, shall be the Resort Week Owner of such Resort Week.  A Confirmed Exchange may only be used by an Alderwood Advantage Member or Guest whose name appears on the confirmed reservation.

 

The Exchange Program customer that chooses to deposit his week relinquishes all rights to the use and occupancy of his/her Resort Week upon depositing it into the Alderwood Advantage Vacation Exchange Pool.  Alderwood Advantage Vacation Exchange reserves the right to assign the deposited Resort Weeks to others, whether or not the depositing Alderwood Advantage Member has requested or received an Exchange. Deposited Weeks may be used by Alderwood Advantage Vacation Exchange for purposes that include but are not limited to: a) to satisfy Exchange Requests. b) as Bonus Time, c) as employee accommodations for inspection visits d) for promotion purposes e) marketing or other purposes as determined by DAE in its sole discretion.  Deposited Weeks may not be withdrawn from the Alderwood Advantage Vacation Exchange Week Pool once they have been deposited.   

 

Depositing

The maintenance fees on the week being deposited must be paid in full prior to final confirmation of an exchange.

The week deposited for the exchange cannot be utilized or assigned to another party or company once it has been deposited with Alderwood Advantage Vacation Exchange.  The Alderwood Advantage Member must not deposit the week with more than one Exchange Company at a time, in any one entitlement period, as this will cause an overbooking of the unit at the home Resort. Any expenses incurred to an inbound Guest or Alderwood Advantage Vacation Exchange, denied access to the deposited week as a result of a double banking with another Exchange Company, will be the Alderwood Advantage Member’s responsibility.

 

Alderwood Advantage Vacation Exchange reserves the right to reject any deposit at any time before that deposit is cleared and put into the inventory pool.

Deposit Credit (Bank & Save Option)

When a week is deposited with Alderwood Advantage Vacation Exchange the Alderwood Advantage Member will be issued a "Deposit Credit".  This Deposit Credit is valid for three (3) years from the date of deposit and is available for the Alderwood Advantage Member to exchange against at a future date.

 

Miscellaneous Fees and Taxes

Alderwood Advantage Members are solely responsible for the payment of any and all bed tax, transient occupancy tax, or similar tax that may be imposed in connection with the use and occupancy of the Accommodations pursuant to an Exchange, whether such are included in the Exchange Fee or otherwise imposed.  Alderwood Advantage Members are solely responsible for payment of any applicable port charges, gratuities, personal expenses, utility charges, security deposits and other fees or charges properly levied by a Resort or other party for the use of amenities and facilities.  Alderwood Advantage Members are solely responsible for all damage and loss to the Accommodations or Host Resort as a result of Alderwood Advantage Member's conduct (and the Guest’s conduct), as well as all personal charges incurred at the Host Resort including, without limitation, telephone calls, Internet service, meals and beverages, and any other applicable and permissible charges imposed by the Host Resort.

Some resort stays require, or make available as an option, all-inclusive fees which are due upon, before, or at time of check-in and pay for the Guest's meals and beverages. These all-inclusive programs may include more or less, but are purely at the discretion of the resort. Alderwood Advantage Vacation Exchange has identified these resorts and labeled them accordingly in the displayable resort profile online. Alderwood Advantage Members are solely responsible for all-inclusive fee payments to the Resort.

Bonus Weeks

Bonus Time is comprised of deposited weeks that have not been booked in connection with a Confirmed Exchange and are within 60 days of check-in date.  Bonus Time can be requested and reserved via email, facsimile, Internet, and telephone.  If a Deposited Week is offered as Bonus Time, and the Alderwood Advantage Member desires to book the vacation, the Alderwood Advantage Member has the choice of either (i) depositing a week in exchange for the desired Bonus Week and paying the Exchange Fee, or (ii) reserving the Deposited Week as Bonus Time and paying the Bonus Time Price.  Reservations of Bonus Time are not complete until Alderwood Advantage Vacation Exchange receives the applicable Bonus Time Price or issues an Exchange Confirmation.  Guests may use Bonus Time the Alderwood Advantage Member has reserved provided that (i) all Bonus Time reservations must be made by  the Alderwood Advantage Member on behalf of their  Guests and (ii) the Alderwood Advantage Member is solely responsible for all damage and loss to the Accommodations or Host Resort as a result of the conduct of Guests and their invitees, as well as all personal charges incurred in connection with Bonus Time including, without limitation, telephone calls, internet service, meals and beverages, and any other applicable and permissible charges.  Bonus Time Prices are non-refundable.

Cancellation Policy

Alderwood Advantage Vacation Exchange reserves the right, in its sole discretion (without refund or credit), to cancel a Confirmed Exchange, cancel an Exchange Request or otherwise deny the Exchange Privileges of any Alderwood Advantage Member whose Exchange Fee is rejected by the Alderwood Advantage Member’s bank, or credit card company, or who has not fully prepaid all annual maintenance fees, assessments, dues, taxes, and other charges relating to its ownership or membership in the Alderwood Advantage Membership.

 

Cancellation Protection Option (CPO)

Alderwood Advantage offers its Members a Cancellation Protection Option provided by DAE. This protects the Alderwood Advantage Member from losing their Credit in the event the Member needs to cancel a Confirmed Exchange. CPO only applies to Exchange transactions and applicable Unit Size Upgrade Fees if applicable.  CPO is not available for Bonus Week or Rental Bookings or any Special or Promotional offers.

 

If CPO is accepted and an Alderwood Advantage Member requests the cancellation of the Confirmed Exchange, the Alderwood Advantage Member must cancel it no later than 48 hours prior to the check-in date and time of that Exchange Reservation Confirmation for the cancellation to be valid.  The Alderwood Advantage Member will then have until the earlier of (1) the expiration of the original Exchange Credit, or (2) 24 months from the date of cancellation, to make a Replacement Exchange.  There is no cost to make a Replacement Exchange, of like kind to the original Exchange, as the original fees are placed on the Member’s account for future use.  The Alderwood Advantage Member will have the option of electing to obtain a new CPO on any Replacement Exchange upon payment of the then-current CPO costs. 

 

CPO cannot be used to cancel a Confirmed Exchange and then re-book another Exchange Week, or the same Resort Week, as either a Bonus Week or Additional Benefit.  Alderwood Advantage Vacation Exchange reserves the right to deny CPO purchases to customers based on cancellation history.

 

CPO is completely optional and Alderwood Advantage Members are not required to obtain CPO.  Alderwood Advantage Members who decline CPO in connection with a Confirmed Exchange will forfeit their Exchange Fee upon cancellation of a Confirmed Exchange, which includes any change in dates, vacation destination or Resorts (Guest Name change allowed).  Additionally, the Exchange Credit (including the ability to make an Exchange) will be forfeited if the Alderwood Advantage Member cancels any Exchange reservation confirmation within four (4) weeks of the scheduled check-in date and time.

 

CPO is only available for Exchanges.  In the event that a Resort becomes uninhabitable due to a natural disaster,  Alderwood Advantage Vacation Exchange is not liable for the resulting cancellations. The Deposited Week used for this Exchange will not be eligible for another Exchange.  An additional Exchange Fee will be required to confirm another Exchange Request using a newly deposited Resort Week.

 

Accommodations, Services and Amenities

Accommodations, services and amenities related to Inventory vary by location and Resort, and Accommodation and Holiday Property may vary in size, quality and décor. The total number of people occupying the Accommodation or Holiday Property must not exceed the maximum Occupancy of the unit set forth in the Exchange Confirmation or reservation; otherwise, access may be refused or an additional charge may be levied against the Alderwood Advantage Member.  Alderwood Advantage Vacation Exchange is not responsible for loss, damage to, or theft of personal property related to an Alderwood Advantage Member’s use of Accommodations and/or Holiday Property, nor is Alderwood Advantage Vacation Exchange liable for personal or bodily injury to a Alderwood Advantage Member or its Guests and invitees in connection with such use.

 

Resort/Unit Change

Due to unforeseen circumstances beyond Alderwood Advantage’s Vacation Exchange control, should the Resort need to change a unit allocation or move a reservation to a different resort, or if any change not be equivalent in unit size and standard of accommodation to that of the original reservation, Alderwood Advantage Vacation Exchange will not be held responsible for any additional costs or compensation to the Alderwood Advantage Member or Guest.

Unit Size Upgrade 

If the unit size of the deposit is smaller than the unit size of the Exchange Week confirmed, a unit size upgrade fee will be payable at time of confirmation. If this amount is due, it will be advised at time of confirmation of the Exchange Week.

Guest Names

All bookings must be confirmed with the proper Guest details at the time the confirmation is issued.  Multiple bookings confirmed with the same Guest name for similar check-in dates will be considered duplicates and invalid and may be cancelled by Alderwood Advantage Vacation Exchange without notice unless prior arrangement has been made with Alderwood Advantage Vacation Exchange.  If Alderwood Advantage Members are allowing Guests to use their time, the Alderwood Advantage Member is the responsible party for any damage to unit.

Exchanging Customer Responsibilities 

When an Alderwood Advantage Member exchanges their timeshare week at another Resort, or accepts a Bonus Week or any other promotional offer at a Resort booked through Alderwood Advantage Vacation Exchange, the Alderwood Advantage Member is responsible (as with their home Resort), to abide by the rules and regulations of the host exchange Resort.  If Alderwood Advantage Members are allowing Guests to use their time the Alderwood Advantage Member is the responsible party for any damage to unit.  All transactions are between Alderwood Advantage Vacation Exchange and its Members (not the Member’s Guest). The third party rental for profit of confirmed accommodation space provided by Alderwood Advantage Vacation Exchange to its Members is not permitted or allowed under any circumstances.  All confirmations are noted with the name of the person to check-in at the destination Resort.  If for any reason this is to change, the Alderwood Advantage Member (not the Alderwood Advantage Member’s Guest) must contact Alderwood Advantage Vacation Exchange and advise the change to the original confirmation details before check-in.  A new confirmation will be issued by Alderwood Advantage Vacation Exchange and the destination Resort will be notified accordingly.

 

Privacy Policy

It is vital for Alderwood Advantage Vacation Exchange to confirm the details and validity of the deposit with the member’s home resort prior to accepting bookings.  Alderwood Advantage Vacation Exchange requires the Alderwood Advantage Member’s permission to liaise with the member’s home resort to exchange necessary, relevant information.  By signing the Deposit Authority, or requesting to deposit a week via email or on the worldwide web, the Alderwood Advantage Member agrees to this "exchange of information" between Alderwood Advantage Vacation Exchange and the member’s home resort.  Alderwood Advantage agrees to keep this information private and confidential and agrees not to pass this information onto any other third party.  Alderwood Advantage Vacation Exchange does not sell or rent Alderwood Advantage Member’s private information to any other third party.

 

These benefits are powered by Dial An Exchange, LLC (“DAE”) an Arizona based timeshare Exchange Company.

A full copy of the privacy policy and disclosure statement is available by contacting Alderwood Advantage Vacation Exchange.  Updated January 2013.